Can I make cheap calls from a payphone?
Yes, but charges from payphones will be higher than the rates advertised on our website.
Can I use these access numbers from my mobile?
Yes, but you will be charged more by your mobile service provider. We would advise using either our SMS top-up service.
How am I charged for calling?
From the 1st of July 2015 Ofcom has regulated charges to dialthrough access numbers and they will be split into two parts for clarity
1) The ‘Access Charge’ – this is how much your phone company (E.g. BT, Talk Talk, Virgin etc) will charge you per minute for making the call to any 08/09 access numbers.
2) The ‘Service Charge’ – this is the charge that is set by Wavecrest UK Ltd as the provider of the cheap calls dialthrough service.
The sum of the ‘Access Charge’ and ‘Service Charge’ is the total cost of the call and will be detailed on your bill – your service provider will make the distinction between the two charges.
Some providers, e.g. BT, may include calls to 08/09 access numbers in your tariff or they may charge peak and off-peak rates to call any 08/09 access numbers. Call charges to access numbers will vary by provider, so if in doubt please check with them first by contacting your service providers’ customer service department
Is the service billed per minute?
You'll be billed depending on what your current provider tariff says. Don't forget, we don't charge you for our service, your service provider does.
Are there peak and off-peak rates with JustCall?
No, it's the same cheap call rate no matter what time of day or night it is.
Am I still charged when my call is unanswered or the line is engaged?
Yes, as your service provider charges you for calling our cheap call access number, you will still be charged if the person you are calling doesn’t answer or if the line is engaged. You will be charged from the time you connect to our access number and first hear the voice prompt.
Are there any subscription or registration fees?
No, there is no account to open, no extra charges, no other bills to pay and you don't need a credit card either. We offer cheap calls instantly.
Does JustCall charge the person I am calling as well?
No, only you will be charged by your service provider for calling one of our cheap call access numbers.
How do I make a follow-on call?
You can make a follow-on call without having to dial the access number again. When you have finished your previous call, don’t hang up, simply press # # . This will avoid a further call set-up fee from your service provider and saves you having to dial the access number again.
Where can I find a list of the charges for each country?
Our easy to use down box located on our home-page allows you to search for your chosen destination and find the applicable rate.